Shipping & Delivery

Last Updated: 27 June 2026

Processing

At FRANCOF GLAM LTD, every order is carefully prepared before dispatch to ensure it meets our quality standards.

In-stock orders are processed within 1–2 business days, excluding weekends and public holidays.

Made-to-order items are individually prepared and require approximately 1–3 weeks before dispatch. Estimated dispatch times will be displayed on the relevant product page where applicable.

Pre-order items may require additional preparation time. Estimated dispatch times will be displayed on the relevant product page where applicable.

United Kingdom

Orders within the United Kingdom are delivered within 1–3 working days after dispatch via Royal Mail.

Complimentary UK shipping is available on all orders over £150.

Europe

Orders within Europe are typically delivered within 5–7 working days after dispatch via DHL or trusted European courier partners.

Customers are responsible for any customs duties, VAT or import charges applied by the destination country.

International Delivery

International orders are typically delivered within 7–10 working days after dispatch via DHL Express or trusted international courier partners.

Delivery times may vary depending on customs clearance and local courier services.

Customers are responsible for any customs duties, taxes or import charges imposed by the destination country.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, parcel weight and shipping method selected.

Order Tracking

Once your order has been dispatched, tracking details will be provided, allowing you to monitor your shipment throughout its journey.

Delivery

While every effort is made to deliver orders within the estimated timeframes, delays may occasionally occur due to customs processing, adverse weather conditions, peak periods or circumstances beyond our control.

Address Accuracy

Customers are responsible for ensuring all delivery information is accurate before completing their purchase.

Where an order is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply before the parcel can be re-dispatched.

Pre-Orders

Pre-order items are reserved immediately upon successful payment.

Once confirmed, pre-orders cannot be cancelled, amended or refunded, except where required by applicable consumer law.