FAQ
Last Updated: 27 June 2026
How long does shipping take?
Orders are processed within 1–2 business days.
Made-to-order items require approximately 1–3 weeks before dispatch.
Delivery typically takes 1–3 working days within the United Kingdom, 5–7 working days across Europe and 7–10 working days for international destinations.
Do you ship internationally?
Yes. FRANCOF GLAM LTD offers international shipping. Shipping costs are calculated at checkout based on your destination and parcel weight.
Will I have to pay customs or import duties?
Any applicable customs duties, VAT or import charges remain the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you will receive your tracking information by email, allowing you to monitor your parcel throughout its journey.
Can I return my order?
Returns are accepted only where an item arrives damaged, faulty or incorrect. Requests must be submitted within 24 hours of delivery together with clear photographic or video evidence.
Do you offer exchanges?
To preserve the quality, condition and exclusivity of every piece, FRANCOF GLAM LTD does not offer exchanges.
As all items are supplied in brand-new condition, we encourage customers to review product descriptions, measurements and sizing information carefully before placing an order.
Can I cancel or amend my order?
Orders begin processing shortly after payment has been received. If you need to make a change, please contact us immediately.
Once an order has been dispatched, it cannot be amended or cancelled.
Pre-orders cannot be cancelled, amended or refunded once confirmed, except where required by applicable consumer law.
Which payment methods do you accept?
We accept the secure payment methods displayed at checkout. All transactions are processed securely through trusted payment providers.
How do I choose the correct size?
Please refer to our Size Guide before placing your order to help ensure the best possible fit.
How can I contact FRANCOF GLAM LTD?
You can contact our team using the details below:
Email: info@francofglam.com
WhatsApp: +44 7565 473209
We are always happy to assist with enquiries regarding your order or our collections.