Privacy Policy

Last Updated: 27 June 2026

Our Commitment

At FRANCOF GLAM LTD, protecting your privacy is fundamental to the trust you place in our brand. We are committed to handling your personal information with care, transparency and integrity whenever you visit our website, create an account, place an order or interact with our services.

This Privacy Policy explains how we collect, use, store and protect your personal information.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Full name
Email address
Telephone number
Billing address
Delivery address
Order history
Payment information (securely processed by trusted third-party payment providers)
IP address
Browser and device information
Information you choose to provide through enquiries, account registration or newsletter subscriptions

How We Use Your Information

Your information enables us to:

Process and fulfil your orders
Arrange delivery and provide order updates
Respond to your enquiries
Provide customer support
Improve our website, collections and services
Detect and prevent fraud or unauthorised activity
Comply with legal and regulatory obligations
Send marketing communications where you have chosen to receive them

Payment Security

Protecting your payment information is a priority.

All payments are processed securely through trusted third-party payment providers using industry-standard encryption. FRANCOF GLAM LTD does not store your full payment card details.

Sharing Your Information

We never sell, rent or trade your personal information.

Where necessary, your information may be shared only with trusted service providers responsible for:

Payment processing
Order fulfilment
Delivery services
Website hosting and maintenance
Fraud prevention
Legal and regulatory compliance

Each provider processes your information only where necessary to perform its services and in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to improve functionality, personalise your browsing experience and help us understand how visitors use our website.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

International Customers

As an international retailer, your personal information may be processed outside your country of residence where necessary to complete your purchase.

Where this occurs, appropriate safeguards are implemented to ensure your information remains protected in accordance with applicable data protection legislation.

Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information where applicable
Withdraw consent for marketing communications at any time
Object to certain processing activities
Request a copy of the personal information we hold about you

Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal, regulatory and operational requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or business practices.

The most recent version will always be published on this page and takes effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us:

FRANCOF GLAM LTD

Email: info@francofglam.com

WhatsApp: +44 7565 473209