Return & Refund Policy
Last Updated: 11 August 2026
Returns
At FRANCOF GLAM LTD, every order is carefully inspected before dispatch to ensure it meets our quality standards.
Due to the exclusive nature of our collections, returns are accepted where an item arrives damaged, faulty or incorrect, and in accordance with any applicable statutory consumer rights.
Damaged, faulty or incorrect items must be reported within 24 hours of receiving your order, together with clear photographic or video evidence of the issue.
Returned items must be:
- Unworn
- Unused
- Unwashed
- In their original packaging
- Returned with all original tags attached
Requests received outside this timeframe may not be eligible for review.
Refunds
Refunds are issued only where a replacement is unavailable and the item has been confirmed as faulty following our assessment.
Once approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable, except where required by applicable consumer law.
Exchanges
To preserve the exclusivity of our collections, FRANCOF GLAM LTD does not offer exchanges.
We encourage customers to review product descriptions, measurements and sizing guidance carefully before completing their purchase.
Non-Returnable Items
Unless confirmed as faulty, the following items cannot be returned:
- Wigs
- Shoes
- Clothing
- Accessories
- Sale Items
- Pre-Order Items
- Items purchased using promotional or discount codes
Wigs
Wigs have an estimated dispatch time of 7–14 business days, unless otherwise stated on the individual product page.
Pre-Orders
Pre-order items are reserved immediately upon successful payment.
Once confirmed, pre-orders cannot be cancelled, amended or refunded unless required by applicable consumer law.
Luxury Collection
FRANCOFGLAM® Luxury Collection offers a carefully selected range of authentic luxury pieces, sourced through trusted partners.
Every piece is professionally authenticated prior to sale, with clear condition details provided within each product listing.
Authenticity
Every Luxury Collection piece undergoes professional in-person inspection and authentication by expert authenticators before being offered for sale.
Our authentication process provides customers with confidence when purchasing from the FRANCOFGLAM® Luxury Collection.
Condition Standards
FRANCOFGLAM® Luxury Collection focuses on carefully selected pieces within the following condition grades:
N — New
Brand new items.
S — New / Unused
Brand new or unused, with no signs of use.
SA — Like New
Light scratches and stains due to storage.
A — Very Good
Few scratches and stains from previous use.
The specific condition of each Luxury Collection item, including any notable signs of storage, handling or previous use, will be disclosed within the product description.
Customers are encouraged to review all product photographs, measurements, condition details and included accessories carefully before completing their purchase.
Availability
Luxury Collection items are subject to availability.
If an item is unavailable following an order, a full refund will be issued to the original payment method.
Estimated Dispatch
Luxury Collection items have an estimated dispatch time of 7–14 business days, unless otherwise stated on the individual product page.
UK Delivery
UK Luxury Collection orders over £150 qualify for free delivery.
International Delivery
International shipping fees are calculated at checkout.
Duties and Taxes
Prices shown at checkout exclude customs duties and import taxes. Any applicable duties and taxes are determined by the destination country.
Delivery Protection
Luxury Collection orders are dispatched using a tracked and insured delivery service.
Return Shipping
Return shipping costs are payable by the customer. All returns should be carefully packaged and sent using a secure delivery service.
Statutory Rights
Nothing in this Returns & Refund Policy affects your statutory consumer rights.